Fees & Charges

Below are our fees and charges for existing clients who have accounts with us. If you have any questions, please contact us.

Late Fee A late fee will be charged if any invoice or amount payable to us is not paid by the due date. $10.00
Dishonour Fee If you pay by cheque, credit card, debit card or direct debit, a dishonour fee will be charged if the transaction is declined by the bank. This usually occurs if you have insufficient funds in your account.  $30.00
Website Reinstatement Fee If your Website is hacked and/or in any other way substantially destroyed, we will reinstate the website to its last recorded back up for a fee.  $110.00
Letter of Demand Fee If you continue to not keep your account up to date, fall behind with payments or in any other way default on your payment plan, we will send you a letter of demand stating the amount owing plus charge you the Letter of Demand Fee.  $80.00
Media Transfer Fee If you require a copy of any artwork or digital files on a portable media device (i.e. CD/DVD or USB) we will complete the request and mail it to you for a fee. Please note: We generally do not release files to clients who are still paying for design services through a payment plan until all payments have been completed.  $30.00
Content Change Fee If you require content changes to your website that are outside the scope of your hosting or management plan, this is the hourly rate that you will be charged (Billed in 15 minute blocks) $50.00
Consultation / Design Fee If you require immediate consultation or design services, this is the hourly rate that you will be charged. (Billed in 15 minute blocks and subject to availability) $136.00
Programming / IT Tech Fee If you require immediate programming or technical services, this is the hourly rate that you will be charged. (Billed in 15 minute blocks and subject to availability) $200.00

Last updated on 04 Jun 2018


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